Service Configuration Management


Service configuration management is a service management practice inside ITIL 4 that you don't need to know for the ITIL 4 foundation level exam. However, it is going to be covered briefly in this article so you can easily recall its definition.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs known as configuration items that support them, is available when and where it's needed. A CI is any component that needs to be managed in order to deliver an IT service. This might be a server, a switch, or a router. It might also be a desktop and it might even be a laptop. All of these could be configuration items. The way that you track these is as a single configuration item like your desktop computer with Windows 10 and eight gigabytes of RAM and a one terabyte hard drive.


As you figure out what your service configuration management is, know what all these CIs are and how they're configured, that means any time you want to make a change to them through change control, it is going to feed back into the service configuration management so you can update your database and know exactly what devices and assets you have all throughout your organization. This way, you can get the most value from them.


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