General Management Practices

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General management practices are the first of the three categories of ITIL practices. This group of practices is the second largest among the three. In fact, 14 of the 34 ITIL 4 practices fall under this category. That is almost half of them already.

The first practice within the general management practices category is continual improvement. This is one that you have to know in-depth as most of your processes will revolve around it. Then, there's information security management, relationship management, and supplier management. These three are at the recall level of knowledge, so you need to memorize their definition and the rest of the remaining 10 are just going to be for general awareness. But that shouldn't worry anyone who frequents our articles here at Although these practices aren't needed to be known in depth for the exam, you can still browse around and read our articles that cover them briefly. These practices include architecture management, knowledge management, measurement and reporting, organizational change management, portfolio management, project management, risk management, service financial management, strategy management, and workforce and talent management.


All of these general management principles have been adopted and adapted for service management for more general business management domains. For example, project management and portfolio management are not something that only occur inside the IT world as these practices are used across all business organizations. And for that reason, that's why these are considered general business management domains.


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