Business Analysis

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Business analysis is a service management practice inside ITIL 4 that you don't need to know for the ITIL 4 foundation level exam. However, it is going to be covered briefly in this article for your general awareness.

Business analysis is the practice of analyzing a business or some element of that business to define its needs, and recommend solutions to address those needs, or simply to solve a business problem. This will help you create value for your stakeholders.

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When you are thinking about business analysis, think about this outside of the IT realm. Normally you're thinking about dollars and cents. How can I solve some sort of business problem? You can probably solve the problem with a technological solution, an organizational solution, or a new marketing plan. The business analysis often relies heavily on lots of facts and lots of figures, and they use a lot of technology to do the analysis, but the actual analysis itself is more of a management function than a technical function.

 

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