The Information Technology Infrastructure Library (ITIL®) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and nonprofit organizations, alike.
Key concepts covered include:
- Key elements, concepts, and terminology in ITIL and service management
- Four Dimensions that are critical to the formation of products and services
- Seven Guiding Principles that an organization can use in all circumstances
- How each activity and practice creates value in the service value system
Go from being an absolute beginner to a certified ITIL 4 Foundation professional